Privacy Policy

Last Updated: 7 August 2026

Kapoor Medical Hall (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from www.kapoormedicalhall.com.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.


Information We Collect

When you visit our website or place an order, we may collect the following information:

•⁠ ⁠Name
•⁠ ⁠Billing and shipping address
•⁠ ⁠Mobile number
•⁠ ⁠Email address
•⁠ ⁠Order details and purchase history
•⁠ ⁠Payment transaction details (excluding your complete debit/credit card information)
•⁠ ⁠IP address, browser type, device information, and website usage information
•⁠ ⁠Any information voluntarily provided when contacting our customer support.

How We Use Your Information

We use your information to:

•⁠ ⁠Process and fulfill your orders.
•⁠ ⁠Deliver products and provide customer support.
•⁠ ⁠Verify transactions and help prevent fraudulent activities.
•⁠ ⁠Send order confirmations, shipping updates, and other service-related communications.
•⁠ ⁠Improve our website, products, services, and customer experience.
•⁠ ⁠Measure and improve the effectiveness of our advertising and marketing campaigns.
•⁠ ⁠Comply with legal and regulatory requirements.
•⁠ ⁠Respond to customer queries and resolve complaints.

We do not sell or rent your personal information to third parties.


Payment Information

Payments made on our website are processed through secure third-party payment service providers.

Kapoor Medical Hall does not store or have access to your complete debit card details, credit card details, UPI PIN, net banking credentials, CVV, OTP, passwords, or any other sensitive payment credentials.

Third-Party Services

To operate our website efficiently and provide our services, we may use trusted third-party service providers, including but not limited to:

•⁠ ⁠Payment gateways (such as Razorpay)
•⁠ ⁠Courier and logistics partners
•⁠ ⁠Website hosting providers
•⁠ ⁠Analytics providers (such as Google Analytics)
•⁠ ⁠Advertising and marketing platforms (such as Meta Pixel/Facebook Pixel and Google Ads)
•⁠ ⁠Technology service providers assisting in website functionality and security

These service providers may collect, process, or access certain information only to the extent necessary to provide their respective services and in accordance with their own privacy policies.

Sharing of Information

We may share your information only when necessary with:

•⁠ ⁠Courier and logistics partners for order delivery.
•⁠ ⁠Payment gateways for payment processing.
•⁠ ⁠Technology service providers assisting in website operation.
•⁠ ⁠Analytics and advertising service providers for website analytics and advertising performance measurement.
•⁠ ⁠Government authorities, regulatory bodies, or law enforcement agencies where required by applicable law.

We do not share, sell, or rent your personal information to third parties for their independent marketing purposes.

Cookies

Our website may use cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, personalize your browsing experience, and measure the performance of advertising campaigns.

You may disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements.

Third-Party Links

Our website may contain links to third-party websites or services, including payment gateways, courier tracking pages, Google Maps, and our official social media pages. These third-party websites and services operate independently and have their own privacy policies and practices.

Kapoor Medical Hall is not responsible for the privacy practices, content, or policies of such third-party websites or services. Customers are encouraged to review the applicable privacy policies before providing any personal information on those platforms.

Your Rights

Subject to applicable laws, you may request to:

•⁠ ⁠Access the personal information we hold about you.
•⁠ ⁠Correct inaccurate or incomplete information.
•⁠ ⁠Request deletion of your personal information where legally permissible.
•⁠ ⁠Withdraw consent where processing is based on your consent.

Certain information may be retained where required by law or for legitimate business purposes.

Children’s Privacy

Our website is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

Kapoor Medical Hall reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will become effective immediately upon posting the revised Privacy Policy on this website. Continued use of the website after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Kapoor Medical Hall

Website: www.kapoormedicalhall.com

Email: info@kapoormedicalhall.com