Last Updated: 7 August 2026
At Kapoor Medical Hall, customer satisfaction is important to us. As we deal in food supplements and health-related products, returns and refunds are accepted only under the circumstances described below.
Eligibility for Returns, Replacements & Refunds
A return, replacement, exchange, or refund may be considered only in the following situations:
1. Product Damaged During Transit
If a product is received in a damaged condition due to transportation, the customer must notify Kapoor Medical Hall within 24 hours of delivery.
To process such a claim, the customer must provide an uninterrupted unboxing video recorded from the moment the sealed parcel is opened until the damaged product is clearly visible. The video must clearly show that the parcel was unopened prior to unboxing and must not contain any cuts, edits, or interruptions.
Claims relating to transit damage without a valid uninterrupted unboxing video or reported after 24 hours of delivery may not be eligible for approval, as we may be unable to verify that the damage occurred during transit.
Upon verification of the claim, Kapoor Medical Hall will, at its discretion, provide a replacement, exchange, or refund, as appropriate.
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2. Incorrect Product Received
If Kapoor Medical Hall mistakenly ships a product different from what was ordered (including the wrong product, wrong flavour, wrong variant, wrong size, or wrong quantity), the customer must notify Kapoor Medical Hall within 24 hours of delivery.
To process such a claim, the customer must provide an uninterrupted unboxing video recorded from the moment the sealed parcel is opened until the product received is clearly visible. The video must clearly show that the parcel was unopened prior to unboxing and must not contain any cuts, edits, or interruptions.
Claims relating to an incorrect product without a valid uninterrupted unboxing video or reported after 24 hours of delivery may not be eligible for approval, as we may be unable to verify that the incorrect product was received.
In such cases, our first preference will be to replace or exchange the incorrect product with the correct product ordered by the customer.
If an exchange is not possible, or if the customer chooses not to proceed with the exchange and Kapoor Medical Hall agrees to the return, we may arrange for the return of the incorrect product and initiate a refund using the original payment method.
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Non-Returnable Items
Returns or refunds will generally not be accepted in the following situations:
• The customer ordered the wrong product, flavour, size, or variant by mistake.
• The customer changes their mind after placing or receiving the order.
• The customer no longer requires the product.
• The product has been opened, consumed, used, tampered with, or is not in its original condition, except where the return is due to transit damage or an error on the part of Kapoor Medical Hall.
• Claims relating to transit damage are made without a valid uninterrupted unboxing video or are reported after 24 hours of delivery.
• Claims relating to receiving an incorrect product are made without a valid uninterrupted unboxing video or are reported after 24 hours of delivery.
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Refund Process
Where a refund is approved, it will be processed using the original payment method used while placing the order.
The time required for the refunded amount to reflect in the customer’s account may vary depending on the payment provider, bank, or financial institution.
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Contact Us
For any return, replacement, exchange, or refund-related queries, please contact us as soon as possible.
Primary Contact: 9888555514
Alternate Contact (if the primary number is unavailable or unanswered): 8591771773
Website: www.kapoormedicalhall.com
Email: info@kapoormedicalhall.com