Shipping and Delivery

At Kapoor Medical Hall, we are committed to providing a seamless and efficient delivery experience for our valued customers. Please review our delivery policy for clarity on the process:

1. Order Processing:

Orders are typically processed within 24-48 hours of placement, excluding weekends and public holidays.

2. Shipping Methods:

We offer various shipping options to suit your preferences, including standard and expedited delivery. Shipping costs are calculated at checkout.

3. Delivery Timeframes:

Estimated delivery times vary based on the shipping method selected and the destination. Customers will receive a tracking number to monitor the shipment’s progress. We deliver your order within 2-3 working days post-dispatch in Punjab (Phagwara, Jalandhar, Ludhiana, Goraya, Phillaur, Nakodar, Kapurthala, Banga, Nawanshahr and more). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 8-10 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 10 business days or longer, depending on the location’s geographical constraints.

4. International Shipping:

We provide international shipping, and delivery times may vary depending on the destination and local customs processes.

5. Shipping Costs:

Shipping costs are determined by the chosen shipping method and destination. Any applicable customs duties or taxes are the responsibility of the customer.

6. Order Tracking:

Customers will receive a confirmation email with a tracking number once the order has been dispatched. Use this tracking number to monitor the shipment’s progress.

7. Delivery Address:

Please ensure that the delivery address is accurate and complete. Kapoor Medical Hall is not responsible for delayed or undelivered items due to incorrect address details.

8. Delivery Notifications:

Customers may receive email or SMS notifications regarding the delivery status, providing updates on the shipment’s location and estimated delivery time

9. Delays and Issues:

While we strive to provide a prompt and reliable service, unforeseen circumstances such as weather conditions or customs delays may impact delivery times. We appreciate your understanding in such situations.

10. Returns and Refunds:

Please refer to our Returns Policy for information on returning items and eligibility for refunds.

By placing an order with Kapoor Medical Hall, you agree to abide by our delivery policy. We aim to make your shopping experience enjoyable and efficient. If you have any questions or concerns, feel free to contact our customer support team. Thank you for choosing Kapoor Medical Hall.

How can you raise the delivery dispute issue?

If the order is showing delivered but you have not received the parcel physically, then you should raise the issue/ delivery dispute to Kapoor Medical Hall C-Care within 48 business hours.