Shipping and Delivery

At Kapoor Medical Hall, we are committed to providing a seamless and efficient delivery experience for our valued customers. Please review our delivery policy for clarity on the process:

1. Order Processing:

• Orders are processed within 24 hours in 99% of cases.

• During holidays or peak seasons, processing times may extend slightly.

2. Shipping Methods:

We offer various shipping options to suit your preferences, including standard and expedited delivery. Shipping costs are calculated at checkout.

3. Delivery Timeframes:

Estimated delivery times vary based on the destination:

• Punjab: 2-3 days.

• Delhi and Maharashtra areas: 4-6 days.

• Extreme South or East India: Up to 8 days.

• In rare cases, delivery may take longer due to unforeseen circumstances.

4. International Shipping:

We provide international shipping, and delivery times may vary depending on the destination and local customs processes.

5. Shipping Costs:

Shipping costs are determined by the chosen shipping method and destination. Any applicable customs duties or taxes are the responsibility of the customer.

6. Order Tracking:

Customers will receive a confirmation email with a tracking number once the order has been dispatched. Use this tracking number to monitor the shipment’s progress.

7. Delivery Address:

Please ensure that the delivery address is accurate and complete. Kapoor Medical Hall is not responsible for delayed or undelivered items due to incorrect address details.

8. Delivery Notifications:

Customers may receive email or SMS notifications regarding the delivery status, providing updates on the shipment’s location and estimated delivery time.

9. Delays and Issues:

While we strive to provide prompt service, unforeseen circumstances such as weather conditions, holidays, or customs delays may impact delivery times. We appreciate your understanding in such situations.

10. Cancellations:

• Customers can cancel their order before it is shipped.

• Once the order has been dispatched, cancellation requests will not be accepted.

11. Delivery Dispute:

If your order shows as delivered but you have not received the parcel physically, please raise the issue with Kapoor Medical Hall C-Care within 48 business hours.

By placing an order with Kapoor Medical Hall, you agree to abide by our shipping policy. For any questions or concerns, feel free to contact our customer support team. Thank you for choosing Kapoor Medical Hall!